This Privacy Policy applies to all visitors and customers of the official SuHong Apparel website. It explains how we collect, use, store, and protect information submitted by users during website visits, inquiries, form submissions, and business communications. By accessing this website and submitting information to us, you fully agree to all terms of this Privacy Policy.
1. Information We Collect
To process custom apparel inquiries, sample arrangements, order communications, and business follow-up services, we only collect information actively and voluntarily provided by customers. This includes but is not limited to full name, contact number, WhatsApp account, email address, country and delivery address, and customer inquiry requirements. All user information is submitted voluntarily, and we do not collect any private information without authorization.
2. Purpose of Information Usage
All customer information collected is used solely for legitimate business purposes, including replying to custom inquiries, providing price quotations, arranging sample production and bulk order manufacturing, updating production progress, delivering shipping notifications, sharing product updates and custom solutions, and retaining business records for order verification and dispute resolution.
3. Information Storage and Protection
We adopt standard network security technologies to protect customer data from leakage, tampering, or loss. Business information, communication records, form submissions, and order-related documents will be legally and permanently stored as valid transaction records, after-sales verification, and dispute evidence for business cooperation.
4. No Third-Party Sales or Sharing
We will not sell, rent, or share customer personal information or business data with any third-party commercial organizations. User information may only be disclosed if required by official legal authorities and in compliance with local laws and regulations.
5. Cookies and Website Traffic Data
This website automatically collects basic browsing data such as visitor region, device type, and accessed pages to optimize website performance and user experience. No sensitive personal data will be collected. Continued use of this website constitutes consent to standard cookie collection.
6. User Rights and Restrictions
Users may request to unsubscribe from marketing messages at any time. However, all existing transaction records, consultation logs, order documents, and business communication records will be retained permanently for order traceability, after-sales service, and dispute verification purposes and will not be deleted. All business disputes and order confirmations are subject to reserved official communication and transaction records.
7. Third-Party Platform Disclaimer
This website contains links to third-party platforms including WhatsApp and email services. We are not responsible for any privacy risks, data issues, or disputes arising from communication on third-party platforms.
8. Policy Updates
We reserve the right to update or revise this Privacy Policy at any time. Updates will take effect immediately upon publication on the website without separate notification to users. All website usage after policy updates constitutes acceptance of the latest terms.
9. Consent Confirmation
By browsing this website, submitting inquiry forms, and initiating custom cooperation with SuHong Apparel, you confirm that you have fully read, understood, and unconditionally accepted this Privacy Policy, the Terms of Service, and the Shipping & Sample Policy.
Terms of Service & Shipping & Sample Policy
1. Terms of Service (Custom Apparel Service Terms)
1.1 Non-refundable & Non-returnable Rule for Custom Orders All custom apparel products, including custom samples and bulk production goods, are tailor-made according to each client’s exclusive design, size, logo, pattern and requirements. NO refund, NO return, NO exchange is allowed under any circumstances once sampling or production has started. Stock goods that have entered production processing are also non-cancellable and non-refundable.
1.2 Official Communication & Dispute Evidence All business confirmation, design approval, production details, pricing, lead time, custom requirements and verbal agreements are only valid through official written communication records, including but not limited to WhatsApp, email, and other confirmed business chat platforms.All chat records shall be the sole valid evidence for any dispute, negotiation, and arbitration. No personal oral promises or third-party statements shall be recognized.
1.3 Order Deposit & Balance Payment Rule The specific deposit ratio, payment schedule and production start conditions are confirmed and decided through mutual online communication before order placement. Production will only start after the client pays the agreed deposit. We will NOT arrange shipment until the full balance payment is completed after bulk goods are finished. We reserve the right to suspend production or terminate the order if the client delays payment.
1.4 Production Lead Time & Modification Rule The production lead time is estimated based on order quantity, fabric availability, design complexity and actual factory schedule. The final delivery time is subject to real factory arrangement and confirmed online communication. Any design modification, size adjustment or requirement change after sample confirmation or production start will cause extra production costs and delayed lead time, which shall be borne by the client.
1.5 Pricing & Tax Responsibility Product unit price and shipping fee do not automatically include import tax, duty, VAT or customs clearance fees of the destination country.Tax inclusion or tax exclusion must be confirmed via mutual negotiation before shipment. All destination country import-related fees are the sole responsibility of the client unless otherwise agreed in writing.
1.6 Copyright & Client Responsibility All logos, patterns, artwork, trademarks and design files provided by the client are the full responsibility of the client. We only provide production services according to client-provided files. We are not liable for any copyright infringement, trademark dispute or legal risk caused by the client’s design materials.
1.7 Liability Limitation We are only responsible for production quality within our manufacturing scope. We shall not be liable for any indirect loss, business loss, resale loss or penalty loss caused by the client’s own arrangement, delayed pickup, customs problem or personal operation error.
1.8 Dispute Resolution All disputes shall be resolved first by online negotiation based on official chat records. All service terms are subject to final interpretation by SuHong Apparel.
2. Shipping & Sample Policy (Sample & Bulk Delivery Rules)
2.1 Sample Production & Shipping Rule All custom samples are tailor-made products. Samples are non-refundable and non-returnable. Sample fees and sample shipping fees are fully borne by the client. The sample fee can be deducted from the bulk order payment only if the client places a formal bulk order later, which shall be confirmed by mutual online communication.
2.2 Shipment Responsibility Division Our production responsibility and delivery obligation are fully completed once the goods are shipped out and arrive at the destination country’s port/airport/customs. After goods arrive at the destination country, all subsequent procedures including customs clearance, tax payment, parcel pickup, local delivery and storage are the full responsibility of the client.
2.3 Client Obligation of Cargo Pickup The client must complete customs clearance and pick up the goods in time after the goods arrive at the destination country.Any port storage fee, detention fee, return shipping fee, abandonment fee or fine caused by the client’s failure to pick up goods on time shall be fully paid by the client. We will not bear any resulting losses or fees.
2.4 Logistics Time & Shipping Upgrade All logistics delivery days are for reference only and cannot be 100% guaranteed due to international logistics uncertainty, customs inspection, weather and airline schedule factors. If the client requires faster shipping speed, urgent delivery or priority logistics service, the client shall pay the extra express upgrade fee.
2.5 Production Progress & Urgent Order Fee Standard production lead time follows factory normal schedule. If the client requires urgent production, fast-track arrangement or overtime production, extra urgent production cost shall be charged and borne by the client, confirmed via online communication.
2.6 Shipping Method & Remote Surcharge We support international express, air freight and sea freight according to client’s demand. If the client’s address belongs to a remote area of the destination country, the official remote surcharge shall be borne by the client. All shipping fees are estimated before shipment, and the final actual cost shall prevail.
2.7 Goods Abandonment & Default Consequence If the client abandons the goods, refuses customs clearance, refuses to pick up the parcel or refuses to pay relevant fees after shipment, we have the right to dispose of the goods in our own way, and no refund or compensation will be provided.
2.8 Pre-shipment Confirmation We will provide production photos, finished product pictures and shipping details for client confirmation before shipment. Once shipped, no production modification or order cancellation is acceptable.